Support
Help with the Kokodoko app. If you cannot find the answer here, email us.
Contact us
Email: david@lightgraph.se
We usually reply within a couple of working days. Please tell us which phone you use.
Frequently asked questions
The sign-in email does not arrive
Check your spam folder. The email contains both a link and a six-digit code – the link only works on the phone where you requested it, but you can type the code into the app. If no email arrives at all, wait a minute and tap Send again.
My patterns bought at kokodoko.com do not show up
Sign in to the app with the same email address you used in the web shop. If they still do not show up, email us your order number.
The pattern is the wrong size in projector mode
Calibrate the projector: tap Calibrate in projector mode, measure the test line on the fabric or cutting mat and enter its length. The setting is saved on your phone.
The printout is at the wrong scale
Print at 100% (“actual size”), not “fit to page”. Measure the test square on the first page before printing the rest.
How do I report or block something in the community?
Tap … (More options) by the post or comment and choose Report or Block. We review reports within 24 hours. Blocked users and their posts are no longer shown to you, and you can unblock them under My profile.
How do I delete my account?
Under My profile in the app, or by email. See Delete account.